FAQ
What is the gel made from?
The gel in our sensory bags is crafted from a non-toxic, food-grade glycerin and water mix.
What is the plastic outer bag made from?
The plastic outer bag is our very own custom plastic. It is free from micro-metals, BPA, phthalates, lead and cadmium.
What is the recommended cleaning method for sensory bags?
To clean your sensory bag, we recommend using a damp soapy cloth for wiping, followed by thorough drying. Avoid leaving the bag in direct sunlight during the drying process to maintain its quality.
What age group are your sensory bags suitable for?
Our sensory bags cater to a diverse age range, spanning from infants as young as 8 weeks to pre-teens. Sensory play is beneficial for children of all ages, fostering development and engagement.
How can sensory bags contribute to educational experiences?
Indeed, sensory bags serve as valuable educational tools, enhancing learning across various domains such as sensory exploration, language development, and cognitive skills. They provide a hands-on and immersive approach to education.
Why does the plastic outer bag appear milky?
Occasionally, while in transit, the bag may experience overheating, causing the plastic to take on a milky appearance. No need to worry! Simply place the bag in the fridge for about 30 minutes, and it will regain its transparent appearance.
Do you offer international shipping?
Unfortunately, at this time, we only provide shipping services within Australia. We are actively exploring options for international shipping and will keep our customers informed of any updates.
What is your return policy?
We stand by the quality of our products and offer a 30-day money-back return policy. If you are not satisfied with your purchase, please contact us and we will organise a return and refund.
Can I reach out to customer support for assistance?
Absolutely! If you have any questions or need assistance, feel free to message us via the contact us page of our website